Privacy Policy

Effective Date: 1 July 2025

Last Updated: 1 July 2025

This Privacy Policy explains how I collect, use, and protect your personal information. I take your privacy seriously and am committed to handling your data respectfully, lawfully, and confidentially.

1. Who I Am

For the purpose of data protection law, I am the data controller of your personal information. If you have any questions about this Privacy Policy, you can message me directly on 07521 169188.

2. What Information I Collect

Depending on how we communicate and interact, I may collect the following:

• Contact details: Such as your email address, phone number, or messaging app ID.

• Booking information: Dates/times, preferred services, preferences or accessibility needs.

• Payment information: While I do not process payments directly, if we use third-party services (like PayPal, CashApp, or bank transfers), your details may be handled by them.

• Communication history: Emails, messages, and notes related to bookings or interactions.

• ID verification: This is required for safety purposes.

3. How I Use Your Information

Your personal data is used for:

• Responding to enquiries

• Managing bookings

• Ensuring mutual safety and trust

• Enabling me to provide a service tailored to your needs.

• Keeping brief records for accounting or legal obligations (e.g., HMRC)

I will never use your data for marketing, nor will I share or sell your information.

4. Lawful Basis for Processing

Under UK GDPR, the lawful bases I rely on include:

• Consent: Where you give clear permission (e.g., to receive a reply or confirm a booking)

• Contract: Where processing is necessary to fulfill a service agreement

• Legal obligation: If I’m required to retain information for tax or legal compliance

• Legitimate interests: To protect my safety and respond to communications

5. How I Store and Protect Your Data

• Your data is stored on secure, password-protected devices or encrypted apps.

• Communication is available through platforms that offer end-to-end encryption where possible (e.g., Signal, Whatsapp).

• I retain minimal personal information.

6. How Long I Keep Your Data

I only keep personal data for as long as necessary:

• Messages: Typically deleted within 90 days after our last communication

• Booking records: Records are anonymised 2 years after our last communication

• Any ID or sensitive info: Deleted 6 months after our last communication

7. Your Rights

You have the right to:

• Access the data I hold about you

• Request correction or deletion of your data

• Withdraw consent at any time

• Object to or restrict certain types of processing

• Lodge a complaint with the Information Commissioner's Office (ICO). More information is available at https://ico.org.uk.

8. Sharing Your Data

I do not share your data with any third parties unless:

• I am legally required to (e.g., by law enforcement with valid warrant)

• You give explicit permission

• It is necessary for payment processing via trusted third-party platforms

9. Changes to This Privacy Policy

I may update this policy from time to time to reflect legal or operational changes. The latest version will always be available upon request.

Contact Me

If you have any concerns or questions about your privacy, please message me on 07521 169188.